Frequently Asked Questions

Everything you need to know about your ORLY experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are ORLY products vegan and cruelty-free?

Yes, all ORLY products are 100% vegan and Leaping Bunny certified cruelty-free. We do not test on animals or use animal-derived ingredients.

What are '13-Free' nail polishes?

Our formulas are '13-Free,' meaning they are formulated without harmful chemicals like Formaldehyde, Toluene, DBP, Camphor, and other common toxins often found in nail lacquers.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.